Kempinski Hotel Gold Coast City

The staff and amenities are absolutely 5 stars. The facility itself is 3.5 stars, and the breakfast has a lot of good options. The concierge staff is an amazing group of individuals. They give excellent t service! The entire front desk staff were kind, knowledgeable and went out of their way to make our stay the best it could be.

Customer service was exceptional. The food was AMAZING! The spa treatment and facilities divine. It was so good I slept during my treatment and I was left to sleep in for a bit. I booked this hotel as a treat to myself for my birthday and I just put a message letting them know I would be spending the time by myself and it would be nice if I am made to feel special and they did not DISAPPOINT! I had a very warm welcome by the staff with a welcome drink and in my room I was surprised with cake, fruit basket, champagne, my room decorated etc and on my birthday the had the staff sing to me with cake presented during breakfast. I honestly cried really exceeded my expectations. They really do know how to look after their customers, all the staff members were welcoming and knew me by name. I was called the birthday girl throughout my stay. Thank you so so much. I would definitely come back again!

Shuttle Pick up/drop off from airport was very convenient with attentive friendly driver First impressions are everything and this hotel does not miss! Ada in red dress was super at getting us sorted for tours etc Roz the manager was very attentive and friendly - fruit and water in rooms was appreciated!! Singer in the bar lounge on Friday/Sat night was super talented and amazing! (28 April/5 May). Nice touch having live music on weekends Lots of places to chill/work remotely/hang out on property outside of your room Pool was so nice and good to have lifeguard always on duty. Pool bar service was excellent and cabanas were a great touch Mavis in the Restaurant was AWESOME every day and at every meal time that she was there. Made us feel very welcome with her warm smile and pleasant personality. Great menu options for all preferences/allergies etc with local dishes. Loved the Prosecco with breakfast!! Augustina in the Spa has magic hands!! I had to go back twice. The Spa is so calming and has every amenity - sauna/steam room/relaxation room. I didn't want to leave! I WILL BE BACK and have already recommended to friends. Kobby taxi driver took us on tours - he was recommended by the hotel concierge and he is amazing, attentive and made us feel safe giving us an authentic experience which was important on our first visit to Ghana Mama Africa has store across the street from hotel entrance which was very convenient for local shopping as she had some lovely items and souvenirs. Her customer service is 100% Extended check out was also accommodated which was nice as we got to enjoy amenities like a late spa appointment before boarding an international flight The security team there is top notch! They made us feel safe but were not intrusive. I would definitely return again as a solo traveler

Excellent international multi choice breakfast to fulfil most palettes. The staff are kind, smiley and efficient. Hotel front- desk manager was present and approachable going out of his way to ensure customer relations was met satisfactorily. The hotel is modern and chic. The pool area is divine with a well designed large pool. Glad we stayed here, ended up extending our stay for 7 nights.

Good location. Healthy fruit juices / smoothies at breakfast. Friendly staff